Booking Terms and Conditions
Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip.
All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:
Our policy assures you of an economic pricing, along with the convenience of making reservation online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.
2. Methods of Payment:
We accept payments online using Visa and Master card credit/debit card in the AED. If the “Credit Card Online” is selected as the payment methods then the details on the Customer ID (Card Holder ID) should exactly match that of the credit card used to make the purchase.
3. Confirmation of Payment
Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.
4. Cancellation & No Show Policy
4.1 Cancellation or amendment more than:
The following conditions may apply in the event of any cancellation:
- 7 days – 48 hours : No cancellation fee
- 48 hours – 24 hours : 50% cancellation fee
- 18 hours or less : 100% cancellation charges will be applicable.
If the payment is done by credit card online then there will be a charge of 5% (online service charge) for refunding the money back.
4.2 No Show
If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, safari, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.
4.3 Cancellation Procedures
Prior to making cancellation, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Akhilaa Tourism in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Akhilaa Tourism cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.
5. Itinerary Amendments
Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Akhilaa Tourism reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.
6. Travel Documents
It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
7. Website Usage Restrictions
All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Akhilaa Tourism. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.
Akhilaa Tourism will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
SSL Services activated in this website.
10. Your Account
If you use Akhilaa Tourism Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
11. Governing Law and Jurisdiction:
- “Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.
- “United Arab Emirates id our country of domicile”
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
12. Delivery Policy
should mention the process of how the customer will receive the payments confirmation (ex. By Email, SMS or Mail) and the duration for the payment confirmation to reach the customer
13. Refunds Policy
Refunds will be done only through the Original Mode of payment.